Skip to content
V-CareFamily Practice & Urgent Care

Patients

Everything you need for your visit

Forms, insurance, billing and answers, in one place. New to V-Care? Start with registration and you’ll be in and out faster.

The clinic reception

Bring to your first visit

  • A photo ID
  • Your insurance card, or let us know you'll be paying for yourself
  • Every medicine you take, including vitamins, supplements and over-the-counter products, or a list with the name and strength of each
  • A list of your allergies, to medicines, foods or anything else
  • Records or recent test results from other doctors, if you have them
  • Your completed new patient forms
  • For a child brought by someone other than a parent or legal guardian, a signed minor authorization form

Patient questions

What should I bring to my first visit?

Bring a photo ID, your insurance card and a list of every medicine you take, including vitamins and over-the-counter products. Records or recent test results from other doctors help too. Filling in the new patient forms before you come saves time at check-in.

Do you take my insurance?

V-Care accepts a wide range of plans: Commercial, Medicare and Medicare Advantage, Medicaid, Marketplace and TRICARE. See the full list on our insurance page. Acceptance varies by plan, network and provider, so call (281) 984-4550 before your visit if you'd like us to check yours.

Do you see children?

Yes, from birth. V-Care cares for patients from newborns to older adults, including well-child checkups and school physicals, and provides Texas Health Steps (THSteps) Medicaid checkups. If someone other than a parent or legal guardian will bring a child to a visit, please complete the minor authorization form first.

Can I be seen without insurance?

Yes. Cash (self-pay) patients are welcome. Ask about the cost of your visit when you book. You also have the right to a Good Faith Estimate of your expected charges.

How do I get a copy of my medical records?

Use the records request form to ask for your records or to have them sent to another doctor. If you have questions about the request, call us at (281) 984-4550.

How do I request a prescription refill?

Send a refill request or call (281) 984-4550. Ask a few days before you run out, so there's time to process it. Some medicines need a visit before they can be refilled, and we'll tell you if yours does.

What should I do after hours or in an emergency?

For a medical emergency, call 911. V-Care is open Monday to Friday, 9 AM to 5 PM, and our online forms are not monitored around the clock. If you're unsure where to go, read urgent care or the emergency room?

How do I update my insurance?

Use the insurance update form as soon as your coverage changes, and bring your new card to your next visit. Keeping it current helps us bill the right plan.

Can I get help in another language?

Our team speaks English, Spanish, Urdu, Hindi and Punjabi. Tell us when you book if you'd like your visit in one of them, if you need help in another language, or if you have hearing, vision or other communication needs, so we can plan your visit. Our nondiscrimination notice and accessibility statement have more detail.

How can I share feedback about my visit?

We'd like to hear it, whether it's praise or a problem. Use our feedback form, call (281) 984-4550 or email contact@v-carehealth.com. If something needs fixing quickly, a phone call during office hours is fastest.

Need to be seen?

Request an appointment online, or call and we’ll find you a time. Same-day urgent visits are available.