Notice of nondiscrimination and language assistance

We don’t discriminate

V-Care Family Practice & Urgent Care complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex (including sex characteristics, intersex traits, pregnancy or related conditions, sexual orientation, gender identity and sex stereotypes).

We don’t exclude anyone or treat anyone less favorably for any of these reasons.

Free aids and services for people with disabilities

We make reasonable changes to our policies and practices for people with disabilities, and we provide free aids and services so you can communicate with us effectively, such as:

• Qualified sign language interpreters
• Written information in other formats, such as large print, audio or accessible electronic formats

Free language assistance

If your primary language isn’t English, we provide free language assistance services, such as:

• Qualified interpreters
• Information written in other languages

How to get help

To ask for reasonable changes, aids and services, or language assistance, contact our Section 1557 Coordinator. It helps to tell us when you request an appointment, so help is ready for your visit, but you can ask at any time.

• Phone: (281) 984-4550
• TTY: dial 711 to reach us through a relay service
• Email: contact@v-carehealth.com
• Fax: (281) 747-1526
• Mail: Section 1557 Coordinator, V-Care Family Practice & Urgent Care, 18311 Clay Rd, Ste A7, Houston, TX 77084
• In person: at our front desk

File a grievance with us

If you believe V-Care has failed to provide these services, or has discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with our Section 1557 Coordinator.

You can file a grievance in person, or by mail, fax or email, using the details above. You can also use our patient feedback form. If you need help filing a grievance, our Section 1557 Coordinator can help you.

We will not retaliate against anyone for filing a grievance or a complaint.

File a complaint with the federal government

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

• Online: the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov
• Phone: 1-800-368-1019
• TDD: 1-800-537-7697
• Mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Washington, DC 20201

Complaint forms are available at hhs.gov/ocr/complaints.

Help in your language

English: If you speak a language other than English, free language assistance services are available to you. Call (281) 984-4550 (TTY: 711).

About this notice

This notice is posted on our website and is available at our front desk. Ask us if you’d like it in another format or language.